Data Investigations

Software capabilities ensure the accuracy of data submitted through the respective software.

Data points automatically verified include:

– Operator ID – Submission Type (Manual vs. Automated)

– Customer Type – Account Numbers

– Timestamps

Data Investigations are based on various techniques including Computerized programs.


At the conclusion of an investigation, it will be determined whether a rule violation has occurred. The case will be closed with no action taken, if there is no grounds to believe violation occurred. If there is reason to believe a rule violation has occurred, the case may be closed with the issuance of a letter of warning or with a request to pay fines. Alternatively, the case may be escalated to the Enforcement team.